Collections Specialist
Core
Manage end-to-end collections activities for assigned customer accounts to ensure timely payment receipt and resolve account discrepancies.
Role type
Collections Specialist
Builds
Cash flow stability and reduced Days Sales Outstanding for client accounts
Domain
Financial Services / Accounts Receivable
Required skills
Collections process management, Dunning workflow execution, Overdue account monitoring, Payment pattern analysis, Invoice dispute resolution, Payment arrangement negotiation, Root cause investigation, Record keeping, Aging report generation, Third-party agency liaison
Preferred skills
ERP system functionality (NetSuite), Analytical skills, English communication, Problem-solving, Time management
Technologies
NetSuite, ERP systems
Responsibilities
Manage end-to-end collections process for assigned customer accounts, Manage customer dunning processes using automated workflows, Monitor overdue accounts and proactively follow up with customers, Analyze payment patterns and identify at-risk accounts, Collaborate with internal teams to resolve invoice discrepancies, Negotiate payment arrangements while maintaining positive customer relationships, Support month-end and year-end closing by providing aging reports, Liaise with third-party collection agencies when required, Identify opportunities to automate workflows and improve collections processes
Seniority
Mid-level, individual contributor