Collections Senior Specialist
Core
Manage end-to-end collections activities for assigned customer accounts to ensure timely payments, resolve disputes, and reduce Days Sales Outstanding (DSO).
Role type
Senior Collections Specialist (via careerplan.io/jobs/6110479004-collections-senior-specialist-at-monks)
Builds
Cash flow and payment recovery for assigned client accounts
Domain
Financial Services / Accounts Receivable
Required skills
End-to-end collections management, aging analysis, dispute resolution, dunning processes, credit risk identification, negotiation, ERP functionality (NetSuite), data analysis
Preferred skills
Finance or Accounting degree, experience with high-risk accounts, English fluency
Technologies
NetSuite, ERP systems
Responsibilities
Manage end-to-end collections process for assigned customer accounts, Monitor overdue accounts and proactively follow up with customers, Analyze payment patterns and identify at-risk accounts, Investigate payment disputes and discrepancies, Collaborate with Billing, Credit, and Controllership teams, Coach junior specialists and support team onboarding
Seniority
Senior, hands-on IC