Customer Support Engineer, Tier 1 (Windows) - Brazil
Core
Provide technical support, troubleshooting, and issue resolution for high-priority and mission-critical customer issues via email, telephone, chat, or remote web sessions for JumpCloud's platform.
Role type
Tier 1 Customer Support Engineer (Windows)
Builds
Customer support solutions and knowledge base articles
Domain
IT Management / Identity & Access Management / SaaS
Deliverable
client delivery
Required skills
Windows platform expertise (Registry, LGPO, PowerShell, CMD, Credential Manager, Event Logging), Active Directory (Domain Forests, GPOs, AAD), SAML+SCIM configuration, RADIUS configuration, General Networking, User onboarding/offboarding, Information security best practices
Preferred skills
macOS system management, Linux distro support (Ubuntu, Debian, RHEL, CentOS), Non-Windows Directory Services (G Suite, AWS, LDAP), REST APIs, Scripting (PowerShell, CMD, BASH), AI Prompt Engineering
Technologies
JumpCloud Platform, Windows, Active Directory, Azure Active Directory, SAML, SCIM, RADIUS, PowerShell, CMD, BASH, macOS, Linux, G Suite, AWS, LDAP
Responsibilities
Provide technical support and troubleshooting via multiple channels; Manage high-priority support tickets; Reproduce issues in-house; Collaborate with Engineering and Product teams; Develop internal knowledge base articles; Collaborate with Account Managers and Implementation Engineers
Seniority
Mid-level, hands-on IC
