Advanced Customer Engineer
Core
Provide advanced technical support and engineering expertise for the Reltio Context Intelligence Platform, resolving complex customer issues and ensuring platform stability.
Role type
Senior IC Advanced Customer Engineer (Level 1)
Builds
Reltio Context Intelligence Platform (cloud-native SaaS for data harmonization and governance)
Domain
Enterprise Data Management / Master Data Management (MDM) / Cloud Infrastructure
Deliverable
client delivery
Required skills
Object-oriented design, Data structures and algorithms, API design and integration, JavaScript frameworks, Distributed data systems (Java, AWS, GCP, Azure), NoSQL databases, MDM configuration and survivorship rules, Version control systems
Preferred skills
Enterprise application development, Big data platforms, Performance profiling
Technologies
Java, AWS, GCP, Azure, NoSQL, Bitbucket, SVN, JavaScript
Responsibilities
Develop algorithms for high-volume problem solving, build scalable monitoring tools, analyze customer needs for configuration accuracy, resolve technical issues via debugging and troubleshooting, represent Reltio as an engineering expert in customer meetings, participate in 24x7 on-call rotation, support weekend shifts
Seniority
Senior, hands-on IC