IT Operations Analyst (Colombia)
Core
IT Operations Analyst responsible for local device inventory, Google Workspace administration, MDM implementation, and end-user IT support in Colombia.
Role type
IT Operations Analyst (Level 2-6 years experience)
Builds
IT infrastructure and support services for employees in Colombia
Domain
Fintech / Retail
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Google Workspace administration, macOS device management, Windows device management, IT service management (Jira), enterprise endpoint security, IT audit compliance, on-call support
Preferred skills
AI tool proficiency (Claude), agile methodology, process improvement, PCI-DSS/SOC 2/CIS controls
Technologies
Google Workspace, Jira, macOS, Windows, enterprise endpoint security platforms
Responsibilities
Manage device inventory procurement and physical security; resolve ITSD tickets from inception to completion; provision hardware and software requests; conduct IT onboarding and termination processing; contribute to IT audits and access control reviews
Seniority
Mid-level, hands-on IC