IT-Administrator Managed Services /IT-Support (m/w/d)
Core
IT Administrator providing managed services and on-site support for client IT infrastructures, acting as a partner rather than a classic helpdesk.
Role type
IT Administrator (Managed Services)
Builds
Managed IT services and infrastructure support for clients
Domain
IT Infrastructure / Managed Services
Deliverable
infrastructure
Required skills
Microsoft onPrem (Windows Server, Active Directory, Exchange, SQL), Microsoft 365 (Entra, Intune, Exchange Online, SharePoint, Teams), Virtualization (VMware vSphere, Hyper-V), Backup (Veeam, Rubrik), Firewall (Fortinet, Sophos), SSL Certificates
Preferred skills
Citrix XenApp/XenDesktop, Terminal Services
Responsibilities
Analyze and resolve 1st and 2nd level support tickets independently, provide on-site regional support to clients, consult clients on all IT-related topics, manage complex client IT infrastructures
Seniority
Mid-Senior, hands-on IC