Tecnico Help Desk II Livello
Core
Second-level IT support specialist managing workplace infrastructure, resolving hardware/software/network issues, and providing on-site/remote technical assistance to end users.
Role type
Senior IC IT Support Specialist (Level 2)
Builds
Stable workplace environments and IT services for a naval sector client
Domain
IT Infrastructure / Workplace Management
Required skills
Windows OS troubleshooting, hardware diagnostics, Microsoft 365 administration, Active Directory management, SCCM, LAN/WAN networking, ITSM ticketing, antivirus management
Preferred skills
Lenovo/Dell/HP hardware familiarity, Wi-Fi configuration, data backup procedures
Technologies
Windows, Microsoft 365, Active Directory, SCCM, ITSM platforms, LAN/WAN, Wi-Fi
Responsibilities
Install/configure/maintain workstations, resolve hardware/software/connectivity issues, manage user accounts and permissions, troubleshoot network problems, escalate complex incidents
Seniority
Mid-level, hands-on IC