Billing Operations and Collections Analyst
Core
Manage customer payments, perform account reconciliations, and resolve billing discrepancies to ensure accurate accounts receivable.
Role type
Billing Operations and Collections Analyst
Builds
Accurate customer payment records and healthy accounts receivable ledgers
Domain
Financial services / Accounts Receivable
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Billing operations, Collections, Accounts receivable, Account reconciliations, Invoice management, Payment recording, Deduction validation, Cross-functional collaboration, Process improvement, Numerical aptitude
Preferred skills
CRM platforms, Ticketing systems, Accounting platforms, Salesforce, Zendesk, Zuora, LMS
Responsibilities
Manage customer collections via phone, email, and mail; Respond to billing inquiries through ticketing systems; Perform customer and internal account reconciliations; Record customer payments accurately; Reconcile accounts receivable ledgers; Investigate account discrepancies; Resolve and validate customer deductions; Collaborate cross-functionally to resolve billing issues; Identify and recommend process improvements; Support additional accounting activities
Seniority
Mid-level, hands-on IC