Software Implementation Specialist
Core
Lead onboarding and implementation projects for new clients, guiding them from kickoff through successful adoption of the BIS Safety Software platform.
Role type
Senior Software Implementation Specialist
Builds
Client onboarding journeys and successful software adoption
Domain
SaaS / Safety & Compliance / Training
Deliverable
client delivery
Required skills
SaaS platform implementation, client onboarding management, virtual and in-person training delivery, environment configuration, data migration, project timeline coordination, cross-functional collaboration
Preferred skills
Change management, data migration, LMS/HRIS/EHS/compliance software experience, Microsoft Excel
Technologies
BIS Safety Software, LMS, HRIS, EHS, compliance software
Responsibilities
Lead onboarding and implementation projects for new clients; Deliver engaging virtual and/or in-person training sessions; Configure client environments including training matrices and user setup; Support data migration of historical training records; Coordinate onboarding timelines and project milestones; Provide prompt, solution-focused support via phone and email; Partner with internal teams to resolve implementation challenges; Identify opportunities for continuous improvement in onboarding processes; Drive successful client adoption.
Seniority
Senior, hands-on IC