Business Process Analyst
On-site
Core
Hands-on documentation and knowledge-capture role creating SOPs and process maps for operational teams.
Role type
Business Process Analyst
Builds
SOPs, process maps, and operational documentation
Domain
Operations / Knowledge Management
Required skills
Process mapping, SOP creation, stakeholder interviewing, gap analysis, written communication, attention to detail
Preferred skills
Contact center experience, knowledge management platform experience (LivePro)
Responsibilities
Map and document current-state business processes, turn verbal knowledge into clear SOPs, conduct gap analysis, clarify responsibilities and process ownership, maintain accurate documentation, support operational improvement initiatives
Seniority
Mid-level, hands-on IC