Bilingual Business Development Associate - French
Core
Bilingual associate supporting high-volume customer service and acting as an entry point for future B2B sales within a global contractor and supplier management platform.
Role type
Entry-level bilingual business development associate (customer service track)
Builds
Global contractor and supplier platform for clients in US, Canada, Europe, Australia, Latin America, and Middle East
Domain
Contractor and supplier management / B2B services
Deliverable
client delivery
Required skills
Advanced fluency in English and French (written and verbal), customer support, troubleshooting, relationship building, retention, computer proficiency (Word, Excel, PowerPoint)
Preferred skills
desire to grow into B2B sales, patience for difficult scenarios, in-depth learning aptitude
Technologies
ISN platform, Word, Excel, PowerPoint, e-mail applications
Responsibilities
Assisting English- and French-speaking customers via phone, chat, and email; handling inbound client inquiries; troubleshooting platform, account, and compliance-related issues; building trust with clients; collaborating on customer retention; supporting sales and marketing initiatives
Seniority
Entry-level, training-focused