Senior Product Manager - Monitoring & Research
Core
Define vision, strategy, and roadmap for Social Listening, Managed Channels Analytics, and Voice of Customer (VoC) products to transform customer signals into actionable business decisions.
Role type
Senior Product Manager (B2B SaaS, AI-powered CX platform)
Builds
Social Listening, Managed Channels Analytics, and Voice of Customer (VoC) product areas
Domain
Customer Experience (CX) Intelligence, AI, NLP, MENA region
Deliverable
production ML models | product features
Required skills
Product strategy and roadmap definition, B2B SaaS product lifecycle management, customer discovery and validation, data-driven decision making, cross-functional leadership, prioritization frameworks, stakeholder alignment
Preferred skills
Social listening and media monitoring, Voice of Customer (VoC) platforms, AI-powered analytics products, sentiment analysis, NLP, LLMs, automated research workflows, Arabic language products, MENA market knowledge, GCC market experience, enterprise CX platforms (Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, Brand24)
Responsibilities
Define product vision and strategy across Monitoring & Research domains, translate customer problems into product solutions, validate assumptions through customer engagement, collaborate with AI and Data teams to improve insight accuracy and trust, make strategic prioritization decisions, drive product adoption and measure business impact
Seniority
Senior, hands-on IC
