Senior Social Media Operations Team Lead
Core
Anchor the Advanced Social Media Team, leading crisis/incident response and setting operational direction for User Voice operations.
Role type
Senior Social Media Operations Team Lead
Builds
Scalable social media response frameworks, playbooks, and documentation for a 150M+ user base
Domain
Social Media Operations / Crisis Management / User Experience
Required skills
Crisis leadership, Team leadership, Strategic planning, Operational excellence, Cross-functional collaboration, Framework development
Preferred skills
Coaching, Stakeholder management, Ambiguity navigation
Technologies
Social media platforms, Crisis management tools
Responsibilities
Lead crisis and incident response for social media, Develop and coach the Advanced Social Media Team, Translate strategy into actionable team plans, Monitor KPIs and drive process improvements, Act as interface between specialist team and broader operators, Build and maintain operational frameworks and playbooks
Seniority
Senior, hands-on IC with leadership scope
