Audio Visual/Video Conferencing (AV/VC) Senior Consultant
Core
Senior AV/VC Consultant ensuring reliable audio-visual and video conferencing systems, providing technical support, maintenance, and customer service for KPMG's digital collaboration needs.
Role type
Senior IC AV/VC Support Engineer
Builds
Production AV/VC systems and IT support services for KPMG clients and internal teams
Domain
Professional Services / Audio Visual & Video Conferencing
Required skills
Video conferencing systems expertise, Audio visual equipment troubleshooting, Microsoft Teams/Zoom/Webex proficiency, Hardware diagnostics, Vendor management, ITSM methodologies
Preferred skills
Crestron programming, QSC Designer, Sennheiser Cockpit, Videography, Live web streaming, Hospitality environment experience
Technologies
Microsoft Teams, Zoom, Webex, ServiceNow, Crestron XIO, MTRP, QSC Designer, Sennheiser Cockpit
Responsibilities
Maintain AV/VC systems within SLAs, Diagnose and resolve technical incidents, Coordinate equipment testing and upgrades, Liaise with third-party vendors, Record service requests in ITSM tools, Provide workarounds to minimize customer impact
Seniority
Senior, hands-on IC