ServiceNow Consultant
Core
Design and implement ServiceNow solutions to optimize client workflows and streamline operations across business functions.
Role type
ServiceNow Consultant (Implementation & Configuration)
Builds
End-to-end ServiceNow implementations and configurations for enterprise clients
Domain
IT Service Management / Enterprise Software Implementation
Deliverable
client delivery
Required skills
ServiceNow module expertise (ITSM, ITOM, HRSD, SPM, CSM, SecOps, GRC), requirements gathering, solution design, documentation, Agile/Scrum facilitation, project tracking
Preferred skills
ITIL processes knowledge, ServiceNow Certified Implementation Specialist (CIS)
Technologies
ServiceNow platform, Agile/Scrum frameworks
Responsibilities
Manage end-to-end ServiceNow projects, facilitate workshops to gather business requirements, develop configuration documentation, provide expert advice on upgrades and maintenance, act as Scrum Master, track sprint progress
Seniority
Mid-level, hands-on IC
