Senior Associate, Launch Manager, US
Core
Senior Launch Manager responsible for end-to-end client onboarding, acting as a trusted advisor to ensure successful product implementation and time-to-value for banking clients.
Role type
Senior IC Launch Manager (Client Onboarding & Implementation)
Builds
Banking AI platform implementations for community and regional financial institutions
Domain
Financial Services / Banking AI
Deliverable
production ML models | product features
Required skills
SaaS implementation management, API understanding, application configuration, project management, cross-functional coordination, client advisory, process optimization
Preferred skills
Contact center experience, end-user training experience, Financial Services/Insurance/Healthcare industry background, technical certifications, consultancy background
Technologies
APIs, HTML, network security, CMS (Drupal), CRM systems
Responsibilities
Oversee client implementation projects from sales hand-off to launch, serve as consultant and project manager for application configuration, translate deployments into measurable ROI for stakeholders, build and maintain project infrastructure (schedules, RAID logs), manage client expectations and escalate blockers, train client administrators on platform configuration, identify and recommend internal process improvements
Seniority
Senior, hands-on IC