Travelwise Leader - South Bank, QLD
Core
Lead a high-performing customer-focused team to enhance customer satisfaction and drive business performance for the Travelwise business.
Role type
Customer Experience Leader
Builds
Customer service operations and team capability
Domain
Travel industry
Deliverable
dashboards & analysis
Required skills
Team leadership, recruitment and onboarding, performance management, coaching and mentoring, customer issue resolution, budget management, operational planning, stakeholder engagement, GDS and travel booking systems
Preferred skills
Business Management qualification, business management systems, rostering systems
Responsibilities
Lead and develop a high-performing team, recruit and onboard team members, set performance expectations, identify skills gaps, resolve customer issues, develop customer satisfaction initiatives, build stakeholder relationships, oversee administration and compliance, ensure workplace safety
Seniority
Manager, hands-on leadership