Contact centre team leader
Core
Lead, coach, and inspire a team of customer service professionals to deliver exceptional transport experiences for corporate, community, and disability customers.
Role type
Contact Centre Team Leader
Builds
Customer service operations for 13cabs, Silver Service, Swan Taxis, and Cabcharge
Domain
Mobility and transportation
Deliverable
client delivery
Required skills
Team leadership, performance management, quality assurance, workforce management, complaint resolution, process improvement, Microsoft Office
Responsibilities
Lead and motivate a team of Contact Centre Operators, conduct quality monitoring and coaching, set SMART objectives, support employee induction and development, respond to customer enquiries and complaints, ensure accurate data recording.
Seniority
Mid-level, hands-on IC
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