Customer Service Representative
Core
Deliver exceptional customer service by responding to enquiries via phone and email, managing requests through Salesforce, and coordinating service bookings for national accounts.
Role type
Customer Service Representative
Builds
Customer support operations for national accounts
Domain
Recruitment and staffing services
Deliverable
client delivery
Required skills
Customer service, phone and email communication, Salesforce/CRM proficiency, data entry, scheduling coordination, KPI management
Preferred skills
Microsoft Office Suite, multitasking, stakeholder relationship building
Responsibilities
Responding to customer enquiries via phone and email, Managing customer requests through Salesforce and internal systems, Coordinating service bookings and scheduling requirements, Resolving customer issues and complaints, Maintaining accurate customer records, Liaising with internal departments
Seniority
Individual Contributor
