NAB Hardship Advisor
Hybrid · Australia
Core
Frontline Customer Assist Advisor managing accounts for customers experiencing financial difficulty or overdue payments via inbound and outbound calls.
Role type
Customer Service Advisor (Hardship)
Builds
Tailored payment plans and financial arrangements for customers in financial distress.
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Empathy, resilience, emotional intelligence, problem-solving, verbal communication, call centre experience
Responsibilities
Manage overdue accounts, discuss financial arrangements and payment methods, educate customers on account management services, build relationships with bankers and NAB Care, set up direct debit or one-time payments.
Seniority
Entry-level / Junior