Client Services Rep-TH
Core
Contact centre team member delivering exceptional customer service and managing service requests for health and wellbeing support.
Role type
Client Services Representative
Builds
Seamless client experience for health and wellbeing services
Domain
Health and wellbeing
Deliverable
client delivery
Required skills
Scheduling appointments, providing service information, resolving client complaints, using customer management systems, handling confidential information
Preferred skills
Experience in contact centre or customer service, familiarity with health and wellbeing services
Responsibilities
Assist clients with scheduling mental health and wellbeing appointments, deliver information in a timely and professional manner, address and resolve client complaints, complete allocated tasks and projects, ensure proficient use of relevant systems and tools
Seniority
Individual Contributor
