Administration Manager
Core
Managing administration processes, office operations, and financial tasks for franchisees while leading a customer service team.
Role type
Senior IC Administration Manager
Builds
Administrative support services for franchisees
Domain
Retail / Office Management
Deliverable
client delivery
Required skills
Office management, financial reconciliation, team leadership, stakeholder liaison, Excel, Word, prioritization, deadline management
Preferred skills
Customer service focus, ability to work under pressure, quick decision-making, detail orientation
Responsibilities
Assist franchisees with creditors, debtors, banking reconciliation, accounts payable/receivable, payroll, cash books, recruitment, and monthly reporting; coach and motivate an enthusiastic team; resolve issues and make quick decisions to ensure timely accurate services.
Seniority
Senior, hands-on IC