Senior IT Support Specialist
Core
Senior hands-on technical anchor for daily IT operations, resolving complex issues, automating manual processes, and mentoring junior staff.
Role type
Senior individual contributor IT support specialist
Builds
Endpoint management, identity, and endpoint security layers for the organization
Domain
Defense aviation / IT Operations
Required skills
Windows/macOS/Linux troubleshooting, PowerShell automation, Active Directory/Entra ID administration, Microsoft 365 management, RMM tooling, root cause analysis, hardware deployment, networking fundamentals
Preferred skills
Aerospace/defense industry experience, GitLab/CI/CD pipelines, Ansible, NinjaOne, Azure/AWS, Top Secret security clearance
Technologies
PowerShell, Python, Bash, Windows Server, Microsoft 365, Intune, Autopilot, NinjaOne, Active Directory, Entra ID, Apple Business Manager, Microsoft Defender, BitLocker, FileVault, GitLab, Ansible, Azure, AWS
Responsibilities
Provide senior-level hands-on support for daily service desk operations including ticket intake, prioritization, and resolution; Troubleshoot and resolve complex hardware, software, and OS issues across Windows, macOS, and Linux; Own endpoint management for Windows and macOS fleet including Intune policy, Autopilot, and golden image maintenance; Administer hybrid identity including on-premises Active Directory, Entra ID, Group Policy, and Conditional Access; Write and maintain PowerShell automation for provisioning, reporting, and configuration drift remediation; Mentor and develop junior IT support staff through ticket review and coaching; Troubleshoot foundational networking issues (LAN/WAN, VPN, DNS, DHCP, wireless) and partner with the Networking team
Seniority
Senior, hands-on IC