Customer Service Representative (Trades)
Core
Provide exceptional customer service, process orders, and respond to product, pricing, and stock enquiries for a trade sector supplier.
Role type
Customer Service Representative
Builds
Customer satisfaction and sales opportunities
Domain
Trade sector (industrial, construction, manufacturing)
Deliverable
product features
Required skills
Customer service, order processing, communication, attention to detail, computer systems proficiency, stock control
Preferred skills
Experience in industrial, construction, manufacturing, or trade sectors
Responsibilities
Provide face-to-face and phone customer service, process customer orders, respond to product and pricing enquiries, follow up on sales and technical enquiries, liaise with internal sales and account management teams, maintain showroom displays, assist with stock control and showroom upkeep, coordinate customer communications, attend training sessions and product knowledge workshops