Inside Account Manager
Core
Interact with customers via phone and email to generate and close sales, process orders, and resolve issues for a wholesale distributor of construction products.
Role type
Inside Account Manager (Sales & Customer Service)
Builds
Sales orders, customer relationships, and project updates for plumbing, HVAC, and industrial products
Domain
Construction supply / Wholesale distribution
Deliverable
product features
Required skills
telephone communication, order processing, customer relationship management, prospecting, project coordination, math skills, Microsoft Office proficiency
Preferred skills
HVAC and building products knowledge, Trend and Eclipse software experience
Responsibilities
Process sales orders and turn quotations into orders, maintain relationships with key accounts, prospect and develop new customers via outbound calling, act as a project manager for large projects, investigate and resolve customer issues like pricing deductions and returns, expedite customer material with vendors, follow up on quotes and outstanding orders, assist counter sales during peak hours, communicate credit risk changes to management
Seniority
Entry-level to Junior