VIP Account Manager
Core
Manage relationships with high-value and pre-VIP players in an iGaming environment, combining personalized support, account management, and retention strategies.
Role type
VIP Account Manager
Builds
Long-term trusted relationships with VIP players
Domain
iGaming / Online Casino / Sports Betting
Deliverable
client delivery
Required skills
Customer support, Account management, Relationship building, Proactive engagement, Problem solving, CRM management, Data analysis, Multilingual communication
Preferred skills
iGaming experience, Sports betting experience, CRM familiarity
Technologies
CRM systems
Responsibilities
Manage incoming communications via live chat, email, and messaging platforms; Act as primary point of contact for VIP program introduction; Build and maintain personalized long-term relationships; Deliver high-quality customer support and resolve player issues; Execute campaign follow-ups and targeted outreach; Monitor player behavior to identify retention risks; Proactively contact players for intervention; Reactivate inactive VIP players; Communicate personalized bonuses and promotions; Collaborate with Payments, Support, and Risk teams; Make outbound calls to strengthen relationships; Maintain accurate CRM records; Monitor player activity and performance data; Meet KPIs for retention, reactivation, and engagement.