Customer Service Officer
Core
Processing customer orders, investigating discrepancies, managing returns/credits, and maintaining EDI for a global food and flavour solutions company.
Role type
Customer Service Officer
Builds
Customer order fulfillment and support processes
Domain
Food & Beverage / Flavour Solutions
Deliverable
client delivery
Required skills
Order processing, customer enquiry handling (phone/email/social media), returns and credit management, stakeholder relationship management, Microsoft Office (Word, Excel, Outlook)
Preferred skills
SAP experience
Responsibilities
Process customer orders via various platforms; coordinate with Demand and Warehouse teams for stock availability; investigate and process customer returns, credits, and changes; respond to customer enquiries via phone, email, and Facebook; build and maintain relationships with internal and external stakeholders