Customer Service Team Leader
Core
Leading a customer service team and managing day-to-day operations for a trade and retail supplier in signage, graphics, and industrial products.
Role type
Customer Service Team Leader
Builds
Customer service operations and order fulfillment workflows
Domain
Trade retail, signage, graphics, industrial products
Required skills
Team leadership, customer relationship management, issue resolution, order processing, sales conversion, account management, product knowledge
Preferred skills
Experience in trade/industrial sectors (electrical, automotive, hardware), warehouse coordination
Responsibilities
Leading and mentoring a small team, coordinating daily operations, monitoring performance, handling escalated concerns, processing orders, managing key accounts, conducting outbound calls
Seniority
Mid-level, hands-on IC