Retail Operations Manager
Core
Lead a team to drive customer service, sales strategies, and inventory management while resolving escalated issues and coaching associates.
Role type
Retail Operations Manager
Builds
Customer service operations, sales execution, and inventory management rhythms
Domain
Retail / Technology Solution Sales
Deliverable
product features
Required skills
Team leadership, customer issue resolution, inventory management, sales strategy implementation, hiring and performance management, real-time coaching
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage team interactions to identify training and coaching opportunities; Resolve escalated customer issues; Manage Answer Desk appointment queues and repair processes; Coach team on customer engagement and solutions; Implement business sales strategies; Drive inventory management rhythms and audit culture; Supervise selection, development, and performance management of team members.
Seniority
Mid-level, hands-on IC