Customer Success Officer
Core
Dedicated point of contact for patients, conducting outbound calls to welcome, confirm appointments, and provide ongoing support within a healthcare practice.
Role type
Customer Success Officer (Healthcare)
Builds
Patient engagement and appointment scheduling
Domain
Healthcare
Required skills
outbound calling, patient coordination, CRM systems, appointment scheduling, administrative follow-ups, multi-channel communication, record maintenance
Preferred skills
Cliniko experience, previous healthcare environment experience
Responsibilities
Conduct proactive outbound calls to welcome patients and confirm appointments; Respond to new patient enquiries and assist with booking; Follow up with missed appointments; Manage patient recalls and reactivations; Maintain accurate patient records in practice management systems; Escalate clinical enquiries to appropriate teams
Seniority
Individual Contributor