Technical User Operations Specialist – EMEA (Wed–Sun)
Core
Frontline technical support specialist for enterprise customers of an AI-driven legal and professional services platform, handling issues like AI output quality, app access, APIs, and authentication.
Role type
Senior IC technical user operations specialist
Builds
Enterprise-grade AI platform for legal and professional services
Domain
Legal tech / AI / Enterprise SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, API knowledge, CRM proficiency, multi-tasking, documentation, cross-functional collaboration
Preferred skills
Experience with AI-driven products, empathy, critical thinking
Technologies
CRM systems, API tools
Responsibilities
Serve as first point of contact for customer support inquiries, manage multiple competing priorities during shifts, collaborate with cross-functional partners to troubleshoot complex issues, document customer interactions and feedback, maintain up-to-date product knowledge, own tasks independently within team workflows
Seniority
Mid-level, hands-on IC