IT Service Desk Operator
Core
Frontline IT support operator providing first and second-level assistance for hardware, software, and account issues within a healthcare organization.
Role type
IT Service Desk Operator
Builds
IT support services for hospital staff
Domain
Healthcare IT
Required skills
troubleshooting, ITSM system management, Active Directory, Microsoft Windows support, device configuration, incident escalation, documentation
Preferred skills
ICT qualification, ITIL practices, Active Directory, Microsoft Exchange
Technologies
Microsoft Windows, Active Directory, Microsoft Exchange, ITSM systems
Responsibilities
Provide first & second level IT support for incidents and service requests, Respond to customer enquiries and provide professional support, Log, triage, prioritize and manage requests through ITSM system, Troubleshoot common hardware, software, account and access issues, Support Microsoft Windows and commonly used business applications, Assist with PC imaging and deployment, Configure and support devices including phones, printers and other IT equipment, Escalate incidents to specialist technical teams when required, Maintain accurate service desk records and knowledge-based documentation
Seniority
Entry to Mid-level, hands-on IC