Service Now Functional Consultant
Core
Translate business requirements into functional designs and user stories for enterprise ServiceNow solutions.
Role type
ServiceNow Functional Consultant
Builds
Enterprise ServiceNow solutions
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Required skills
ServiceNow configuration, requirements analysis, user story creation, UAT coordination, Agile/Scrum facilitation, stakeholder engagement, process mapping
Preferred skills
Experience with ServiceNow modules and workflows, background in Business Analysis
Technologies
ServiceNow
Responsibilities
Engage with business stakeholders to gather and document functional requirements; Facilitate workshops to understand business processes; Translate requirements into user stories and acceptance criteria; Support ServiceNow configuration by providing functional guidance to developers; Participate in Agile ceremonies including sprint planning and reviews; Coordinate UAT activities including test planning and defect management; Assist with release planning and change management.
Seniority
Mid-level, hands-on IC
