Application Support Engineer
Core
Maintain, support, and troubleshoot critical IT applications to ensure system availability, stability, and performance for business operations.
Role type
Application Support Engineer
Builds
Reliable IT services and application availability
Domain
Financial Services / Superannuation
Required skills
incident management, root cause analysis, application troubleshooting, release deployment, IT service management, software development lifecycle knowledge, Agile methodologies, transaction processing support
Preferred skills
ITIL Foundation certification, financial services industry knowledge, complex enterprise application support experience
Technologies
IT service management tools, transaction processing systems
Responsibilities
Manage incidents and service requests, investigate application issues, support software releases and deployments, maintain support documentation, participate in after-hours support and on-call arrangements
Seniority
Mid-level, hands-on IC