(1114220) Technical Support Analyst
Core
Full-time IT Technical Support Analyst providing weekend hotline coverage, triaging, and resolving technical support cases to ensure service continuity.
Role type
Senior IC IT Technical Support Analyst
Builds
Service continuity and reduced support backlog for the help desk team
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Networking, Windows Administration, Troubleshooting, SQL, Basic scripting
Preferred skills
Root cause analysis, Log analysis, Hardware/software troubleshooting
Responsibilities
Provide weekend hotline coverage (Wednesday–Sunday), Handle password resets and system access allocations, Apply advanced troubleshooting and root cause analysis, Review logs and large datasets for issue diagnosis, Collaborate with team members to escalate and resolve complex cases, Escalate issues beyond first-line scope to Level 3 support