Level 2 Specialist Technician
Core
Provide advanced IT support, maintain infrastructure, and conduct audits for multiple clients in a managed service provider environment.
Role type
Level 2 Technical Specialist (MSP)
Builds
Stable, secure, and well-maintained IT systems and services for diverse clients
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting, ticketing systems, MSP workflows, client engagement, IT audits, automation, process improvement
Preferred skills
MSP experience, automation interest, independent work management
Technologies
ticketing systems, MSP tools
Responsibilities
Provide IT support across multiple client environments, Deliver on-site support and client visits, Maintain and support IT systems and infrastructure, Conduct IT audits and recommend improvements, Work within ticketing systems and MSP workflows, Assist in service improvements and client experience delivery
Seniority
Mid-level, hands-on IC
