Telecom Engineer
Core
Senior IC providing 24/7 production support and operational management for global cloud contact center telephony networks.
Role type
Senior IC telecom engineer (cloud operations)
Builds
Cloud contact center voice and data connectivity for enterprise customers
Domain
Cloud communications / Contact center infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
VoIP/SIP voice applications, Session Border Controllers (SBCs), network protocol analysis, Linux/Unix system administration, root-cause analysis, international routing, telephony architecture design
Preferred skills
Experience with Ribbon SBCs and PSX, Softswitch, Media Servers (AudioCodes, FreeSWITCH), network protocol analyzers (Wireshark, Empirix)
Technologies
SIP, TCP/IP, MPLS, UDP, RTP, H.248, G.711, G.729, WebRTC, TLS, IPSEC, ACLs, DIDs, Toll Free numbers, ITFS, iDID's
Responsibilities
Interface with customer telecom engineers to deploy solutions and troubleshoot issues; Analyze problems affecting network availability and customer quality; Act as escalation point of contact for the Network Operations Center; Provide root-cause analyses on service outages; Respond to telecom alerts and alarms; Create technical documentation and call flow drawings; Manage Telecom Service Providers & Vendors; Deploy new services including interop testing; Provide emergency assistance and technical recovery; Participate in on-call emergency rotation.
Seniority
Senior, hands-on IC