Customer Support Analyst
Core
Design, govern, and automate customer support flows and transactional processes to improve customer experience and reduce manual errors.
Role type
Customer Support Analyst (Automation & Operations)
Builds
Automated support workflows, No-code solutions, and AI-driven tools for ticket triage and data extraction.
Domain
Mobility / Ride-hailing / Customer Operations
Deliverable
production ML models | product features
Required skills
No-code/Low-code platform expertise, API integration, Generative AI and LLM configuration, AI multimodal solutions, Systemic thinking, Operational governance
Preferred skills
Experience with n8n, Knowledge of Claude/Gemini models, Familiarity with ElevenLabs or Amazon Connect
Technologies
n8n, Claude, Gemini, NotebookLM, ElevenLabs, Amazon Connect
Responsibilities
Identify systemic frictions and bottlenecks in daily operations, Design agile technological solution architectures, Implement and deploy No-code or AI-based automation tools, Define quality standards for integrations and automations
Seniority
Individual Contributor
