Sales & Service Lead - Via Roma, Florence
Core
Lead sales and service operations on the retail floor to elevate guest experience, drive engagement targets, and manage store performance.
Role type
Senior retail store manager (sales & service)
Builds
Retail store operations and guest experience
Domain
Retail / Wellness apparel
Deliverable
product features
Required skills
Sales floor leadership, team recruitment and development, budget and expense management, inventory control, data analysis for strategy, cross-functional collaboration
Preferred skills
Client-centric sales experience, decision-making under pressure, feedback-driven growth mindset
Technologies
Company performance tools
Responsibilities
Coach sales associates on product knowledge and guest interaction, analyze sales reports to implement action plans, manage store budgets and inventory, oversee hiring and talent development, partner with operations and visual leads on business directives
Seniority
Senior, hands-on IC