Boomi Support Engineer
Core
Frontline architect of customer success solving complex technical bottlenecks and engineering creative solutions for the Boomi Enterprise Platform.
Role type
Senior IC software support engineer (integration platform)
Builds
Boomi AtomSphere Platform integrations and connectivity solutions
Domain
Data activation, enterprise integration, AI-ready infrastructure
Deliverable
client delivery
Required skills
Boomi AtomSphere Platform, REST/SOAP/WSDL, Java, Groovy, JavaScript, React, Kubernetes, ELT/ETL, TCP/IP, HTTP/S, SSL/TLS, SFTP, Wireshark, Charles Proxy, error log analysis
Preferred skills
AI technologies for troubleshooting, enterprise ecosystem knowledge (Salesforce, NetSuite, Hadoop)
Technologies
Boomi AtomSphere, Postman, OAuth 2.0, Rancher Desktop, Windows, Linux, Salesforce, NetSuite, Hadoop, Wireshark, Charles Proxy
Responsibilities
Dissect complex technical bottlenecks and identify root causes, engineer creative solutions for high-priority cases, leverage AI technologies to analyze support cases and accelerate troubleshooting, analyze error logs across Java and operating systems to pinpoint root causes, explain highly technical solutions clearly to non-technical customers, work within a follow-the-sun global support model
Seniority
Mid-level, hands-on IC