Telecom Engineer I
Core
Monitor, report, and maintain voice carrier traffic routing and performance for a cloud contact center network to ensure quality, reliability, and cost efficiency.
Role type
Traffic Management Specialist (Telecom)
Builds
Carrier call traffic routes and performance metrics for enterprise contact center software
Domain
Telecom / Cloud Contact Center / Voice Routing
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Telecom principles and terminology (DIDs, Toll Free, LATA, OCN, NPA-NXX), SIP call routing, Least Cost Routing, Session Border Controllers, International Routing (ITFS, iDID), capacity planning, troubleshooting, vendor escalation management
Preferred skills
None stated
Technologies
SIP, Session Border Controllers, ITFS, iDID
Responsibilities
Monitor and report on carrier traffic capacity and performance metrics; Provide carrier traffic forecasts and target rate profiles; Process and load updated rate decks for optimal routing; Troubleshoot and resolve persistent problems and escalated issues; Work with vendors on escalation of problems and performance issues; Collaborate with internal groups to align projects and validate metrics reports
Seniority
Mid-level, hands-on IC
