AWS Manager
Core
Lead AWS technical teams and architect cloud solutions for AI and contact center platforms.
Role type
Senior IC AWS Manager / Sr. Manager
Builds
AWS infrastructure, AI/ML solutions, and Cloud Contact Center as a Service (CCaaS) integrations
Domain
Cloud Computing, AI/ML, Contact Center
Deliverable
production ML models | infrastructure
Required skills
AWS cloud architecture, team leadership, project resource management, OKR establishment, security and compliance, DevOps best practices, Amazon Connect integration, Salesforce Service Cloud integration
Preferred skills
Managing managers, AI/ML-driven solutions (SageMaker, Bedrock, Amazon Q), Cloud CCaaS background (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral)
Technologies
AWS, Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, Amazon Bedrock, Salesforce Service Cloud, Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral
Responsibilities
Act as AWS subject matter expert providing leadership and guidance; Coach, mentor, and develop junior AWS team members; Manage project resource staffing, utilization, and capacity planning; Architect, implement, and optimize AWS solutions focusing on scalability and cost-efficiency; Lead complex AWS projects integrating services like Amazon Connect and SageMaker; Ensure seamless integration between Amazon Connect and Salesforce Service Cloud
Seniority
Senior, hands-on IC with people management responsibilities
