Product Support Senior Engineer - Boomi
Core
Frontline architect of customer success solving complex technical bottlenecks and engineering creative solutions for the Boomi Enterprise Platform.
Role type
Senior Software Support Engineer (Data Integration)
Builds
Maintains uptime and resolves issues for the Boomi data activation platform serving global enterprises.
Domain
Data Integration / Enterprise Software
Deliverable
client delivery
Required skills
Boomi AtomSphere Platform, REST/SOAP/WSDL, Java, Groovy, JavaScript, Kubernetes, Linux/Windows, TCP/IP/HTTP/S/SSL/TLS/SFTP, Wireshark, Charles Proxy, ELT/ETL, Salesforce, NetSuite, Hadoop
Preferred skills
AI technologies for case analysis, OAuth 2.0, Postman
Technologies
Boomi AtomSphere, Kubernetes, Rancher Desktop, Salesforce, NetSuite, Hadoop, Java, Groovy, JavaScript, React, Postman, Wireshark, Charles Proxy
Responsibilities
Dissect complex technical bottlenecks and identify root causes, engineer creative solutions to keep organizations running, leverage AI to analyze support cases and accelerate troubleshooting, analyze error logs across Java and OS to pinpoint root causes, explain highly technical solutions clearly to non-technical customers, ensure follow-the-sun support momentum across time zones.
Seniority
Senior, hands-on IC