Senior Mortgage Analyst
Core
Support customer inquiries and resolve issues for Ocrolus's AI workflow and analytics platform serving lenders in the mortgage, small business, and consumer lending sectors.
Role type
Senior Mortgage Analyst (Customer Support)
Builds
Ocrolus AI platform for financial document processing and risk analytics
Domain
Fintech / Mortgage Lending
Deliverable
client delivery
Required skills
SQL, MS Office (Excel, Word), analytical reasoning, mortgage domain knowledge
Preferred skills
ticketing systems familiarity, data integrity best practices
Responsibilities
Serve as first point of contact via email, chat, or phone; resolve customer queries and complaints; investigate issues using SQL; maintain documentation of interactions; contribute to internal knowledge bases; meet SLAs and quality KPIs
Seniority
Mid-level, hands-on support specialist
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