Senior Application Support Analyst
Core
Lead complex technical investigations for enterprise applications, kiosks, and essential services across Australia and New Zealand, combining systems administration with business analysis.
Role type
Senior Solutions Support Engineer (Application Support & Systems Administration)
Builds
Stable enterprise application environments, automated support processes, and reliable service delivery for essential services.
Domain
Essential Services (Australia/NZ) + Enterprise Application Support + Windows Server Infrastructure
Required skills
Enterprise application support, Windows systems administration, SQL Server/T-SQL investigation, incident management, stakeholder communication, technical mentoring, process improvement, AI/automation interest
Preferred skills
IIS, Active Directory, Remote Desktop Services/Azure Virtual Desktop, Biometric devices/kiosks, PowerShell, ITIL/Change Management, Financial/Retail/Correctional applications
Technologies
Windows Server, IIS, SQL Server, T-SQL, PowerShell, Azure Virtual Desktop, Remote Desktop Services
Responsibilities
Lead complex investigations across enterprise applications and kiosks; Analyze customer workflows to recommend technical solutions; Coordinate incidents, upgrades, and deployments; Mentor Support Engineers; Improve documentation and support processes; Travel interstate and internationally for onsite support
Seniority
Senior, hands-on IC with mentoring responsibilities
