Practice Advisor - Service User Safeguarding
Core
Lead the management of client feedback, complaints, reportable incidents, and safeguarding concerns to ensure compliance with the Reportable Conduct Scheme and support safer services for children and young people.
Role type
Senior IC safeguarding and complaints management advisor
Builds
Safer service environments and compliant reporting mechanisms for child and youth services
Domain
Child protection and statutory care in Queensland, Australia
Deliverable
client delivery
Required skills
complaints management, incident reporting, safeguarding expertise, regulatory compliance, data analysis, stakeholder relationship building, report writing, risk management
Preferred skills
experience in therapeutic crisis intervention, child sexual exploitation prevention
Technologies
N/A
Responsibilities
Lead management of client feedback, complaints, and safeguarding concerns; coordinate investigations ensuring procedural fairness; manage reporting and record keeping for the Reportable Conduct Scheme; provide expert advice and training on safeguarding and risk management; analyse data to identify trends and improvement opportunities; develop mechanisms for meaningful service user feedback and engagement
Seniority
Senior, hands-on IC