Critical Harms Investigations & Incident Management Specialist
Core
Lead rapid investigations into critical and complex incidents involving child safety, violent extremism, and other high-severity harms on a technology platform.
Role type
Senior IC incident management and investigations specialist
Builds
Incident response playbooks, investigative methods, operating processes, and quality standards
Domain
Online safety / digital platform governance
Required skills
incident management, complex investigations, data analysis, root cause analysis, real-time communication, triage, escalation, process development, mentorship, judgment, discretion
Preferred skills
open-source intelligence techniques, policy enforcement, project management
Technologies
internal tools, dashboards, investigation tools
Responsibilities
Lead rapid investigations into critical incidents; operate within a 24/7 on-call rotation as primary point of contact; gather evidence and conduct root cause analyses; draft high-stakes communications to senior leadership; apply judgment in triage and escalation; develop and maintain incident response playbooks; improve investigative methods and quality standards; mentor other investigators
Seniority
Senior, hands-on IC with mentorship responsibilities
