Member Services Team Leader
Core
Lead a team delivering respectful, reliable, and culturally appropriate support to Yinhawangka Members in the Pilbara region.
Role type
Senior IC community services team leader
Builds
Member support services, community engagement, and operational coordination for Traditional Owners
Domain
Indigenous community services and governance
Deliverable
client delivery
Required skills
team leadership, cultural competency, stakeholder relationship building, operational coordination, conflict resolution, data management
Preferred skills
knowledge of Pilbara region, Aboriginal community experience, driver's license
Technologies
shared inbox systems, record-keeping software
Responsibilities
Lead and coach Member Liaison Officers; oversee member enquiries and follow-up actions; coordinate member activities and travel; maintain confidential records and report on outcomes; support a safe workplace and escalate complex matters. (via careerplan.io/jobs/5953bfc0-9b84-43d3-a316-a432c298468c-member-services-team-leader-at-yinhawangka-aboriginal-corporation-rntbc)
Seniority
Senior, hands-on IC