Customer Proposition Director
Core
Define and steward strategic direction for customer propositions, products, and services to modernize customer experiences and simplify journeys.
Role type
Senior enterprise strategy and product leadership
Builds
Service Modernisation roadmap and future-state customer experience
Domain
Public sector transport / Service design / Digital transformation
Deliverable
product features
Required skills
Strategic planning, Service design, Digital transformation, Customer experience management, Roadmap prioritization, Investment decision-making, Stakeholder influence, Public sector governance
Preferred skills
Omnichannel service delivery, Data-driven strategy, Business case development, Te Tiriti o Waitangi understanding