Vendor Services Specialist
Core
Manage the onboarding of new vendors to a vCard payment program and ensure the retention of existing vendors by resolving issues and validating payment acceptance.
Role type
Vendor Services Specialist (Onboarding & Retention)
Builds
vCard payment program
Domain
Payments / Vendor Management
Deliverable
client delivery
Required skills
vendor onboarding, payment processing, vendor retention, issue resolution, data verification, communication, problem-solving, task prioritization
Responsibilities
Facilitate onboarding for new vendors to the vCard payment system, verify vendor compatibility by processing first scheduled payments, monitor and resolve failed email notifications, follow up with vendors to confirm payment receipt and update contact details, contact vendors with churn risks to validate reasons and attempt retention, address specific issues such as credit card fees or unreachability.